Spin Lai is an Engineering Manager at Zendesk, where they lead and grow software engineering teams to deliver innovative capabilities for the next-generation Messaging platform. With over 10 years of software development experience, Spin has expertise in microservice architecture, AWS, and team coaching. Previously, as a Senior Software Engineer, Spin contributed to the development of a SaaS platform at Trend Micro and held engineering roles at Audatex Taiwan and International Integrated Systems, Inc., where they implemented best practices in development processes and mentored team members. Spin earned both a Bachelor's and a Master's degree in Computer Science and Information Engineering from Tamkang University.
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