Will Poon is a seasoned product management professional with extensive experience in leading product strategy and development across various organizations. Currently serving as a Group Product Manager at Zendesk since June 2019, Will oversees the product vision and strategy for the messaging product portfolio, leading a team of product managers. Previous roles at Zendesk include Principal Product Manager and Senior Product Manager, focusing on mobile apps and SDKs. Prior experience includes serving as a Senior Product Manager at Travelport, contributing to mobile app platforms for travel agencies, and as a Senior Technical Business Analyst at Dun and Bradstreet. Will's earlier career featured leadership positions at City Wonders and StubbsGazette, where responsibilities included enhancing booking systems and developing debt management platforms. Will holds a BSc in Computing from Technological University Dublin and a BCS Certificate in Requirements Engineering from The Chartered Institute for IT.
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