Matthew Lee has extensive experience in fleet management and customer service, currently serving as Fleet Control at Zenith Vehicles since December 2019, where Matthew efficiently allocates vehicle defects and liaises with transport managers and repair garages. Prior roles include Broker Claims Handler at FMG Ltd, overseeing fleet accident claims, and Motor Claims Handler at LV=, acting as a first point of contact for vehicle-related incidents. Earlier experience includes roles in complaints resolution at Lloyds Banking Group and team leadership in customer service environments, with a strong focus on client satisfaction and operational efficiency. Matthew holds a Bachelor's degree in Media and Popular Culture from Leeds Beckett University.
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