Zenith Bank
Omo Imoukhuede has over 17 years of experience in customer service and digital engagement within the banking sector, currently serving as the Head of ZenithDirect at Zenith Bank Plc since January 2006. In this role, Omo manages customer engagement across various digital platforms, providing insights for product development based on customer trends. Previously, as the Head of Customer Service (Domestic Operations), Omo oversaw over 30 staff members and facilitated large-scale training programs on exceptional customer service. Omo’s career began at Minaj Broadcast International as a Producer/Presenter, showcasing African music through a live daily show. Omo holds a Bachelor of Arts degree in Communication & Language Arts from the University of Ibadan.
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