Bianca Gonçalves dos Santos

Bianca Gonçalves dos Santos has a variety of work experience in different roles and industries. Their most recent position is as an Analyst of Customer Success at Zenklub since February 2022. In this role, they focus on helping therapists, coaches, and other professionals with Premium plans on the platform to maximize their impact on the mental health of their patients, increase their earnings, and retain them on the platform. Bianca manages the professionals' journey from onboarding and uses engagement metrics to determine who to engage with, when, and with what message to achieve the mentioned objectives. Prior to this, they worked as an Analyst of Customer Experience at Zenklub from February 2021 to July 2022.

Before joining Zenklub, Bianca was a Co-owner and Operator at Mr. Cheney Cookies since December 2016, where they were involved in the day-to-day operations of the business. Bianca also has experience as a Research Intern (volunteer) at the Center for Neighborhood Technology from November 2014 to March 2015, where they assisted with research activities. Additionally, they worked as a Biologist at Sabesp from July 2012 to March 2014.

Bianca Gonçalves dos Santos completed their education in a chronological order as follows:

From 2006 to 2010, they pursued a Bachelor's degree in Biological Sciences at UFSCar - Alumni.

Between 2011 and 2013, they obtained a Master's degree in Ecosystem Ecology from USP - Universidade de São Paulo, specializing in terrestrial and aquatic ecosystems.

In 2014 and 2015, they pursued a free course in Environmental Management at the University of Chicago.

From 2013 to 2016, they completed their Master of Business Administration (MBA) in Environmental Management and Technologies at USP - Universidade de São Paulo.

In addition to their formal education, in July 2020, they obtained certification as a Customer Service Specialist from LinkedIn.