Urshitha Ramesh

Urshitha Ramesh is an accomplished professional with extensive experience in operations, marketing, and project management. Currently serving as Lead- CX Operations at Zenoti since July 2022, Urshitha has driven significant improvements in process optimization, achieving a 42% reduction in project handover time and enhancing customer satisfaction through redesigned feedback systems. Prior roles include Assistant Manager- Marketing at the Indian School of Business, where Urshitha led successful multi-channel content campaigns, and Head of Marketing at Akruti Institute of Plastic and Cosmetic Surgery, focusing on brand strategy and customer satisfaction. Additionally, Urshitha has a background in business technology as a Business Technology Analyst at Deloitte Consulting and holds a PGDM in Business Design and Marketing from Welingkar Institute of Management, along with a Bachelor's degree in Electrical, Electronics, and Communications Engineering from Vellore Institute of Technology.