Clara Prado-Paulin

Team Leader Customer Care at Zenpark

Clara Prado-Paulin has held several positions in the past four years. In 2018, they were a Chef de Projet and a Chef de Projet - Community Manager at Pagécran - L'Expertise Multimédia. In 2020, they were an Application Project Officer at Horse Republic, where they piloted and managed the back-office of the application, verified daily information implementation, updated information in real-time, managed and programmed push notifications, and analyzed consumption data related to the application and its users. Currently, they are a Customer Care Specialist at Zenpark, where they are responsible for daily client relations, improving customer care processes, developing the CRM, and co-piloting a call center of 12 agents.

Clara Prado-Paulin's education history includes a Master degree with distinction from IFOCOP in Communication numérique et média / multimédia from 2018-2019, a Licence LLCER Parcours anglais from UVSQ Université de Versailles Saint-Quentin-en-Yvelines from 2015-2018, and a Baccalauréat sciences et technologie de l'agronomie et du vivant from Lycée Franz Sotck, Chartres, FR from 2012-2014. Additionally, they have obtained certifications from Le Campus, Gymglish, HubSpot Academy, Google Ateliers Numériques, IFOCOP - Institut de Formation Professionnelle, Google, and Croix-Rouge française.

Links

Timeline

  • Team Leader Customer Care

    January 1, 2023 - present

  • Customer Care Specialist

    January, 2022