Rohit Jain

Rohit Jain is an accomplished ITSM Process Presales Expert at Zensar Technologies, responsible for identifying and engaging potential clients to provide tailored ITSM solutions since September 2024. Prior experience includes serving as Lead Business Process Manager at BMC Software, overseeing the Service Management practice and ensuring compliance with policy documents from October 2020 to October 2024. Rohit also held roles at TietoEVRY, including Customer Engagement Manager and Lead Incident Manager, where responsibilities encompassed managing a team, implementing ITIL processes, and leading incident resolution efforts. Earlier in the career, Rohit worked as a Software Engineer at HSBC Global Technology India, focusing on incident, change, and problem management while utilizing Java as the primary technology. Rohit holds an Expert certification in ITIL and a Bachelor of Engineering from Mahakal Institute of Technology, RGPV University.