Alex Almeida Junior

Alex Almeida Junior has the following work experience:

1. Support Analyst at ZENVIA since March 2022.

2. Analista de Suporte de Software (Software Support Analyst) at Clickserv from February 2019 to March 2022. In this role, they provided customer support through various channels, resolved issues, and monitored customer satisfaction. Alex also created support manuals and knowledge bases.

3. Coordenador de Implantação (Implementation Coordinator) at Voipy Tecnologia from April 2016 to September 2016. Alex was also a Técnico de Implantação (Implementation Technician) at the same company from February 2016 to April 2016.

4. Desenvolvedor de Software (Software Developer) at Total Soluções e Sistemas LTDA from February 2015 to August 2015. Alex was also an Analista de Suporte de Software (Software Support Analyst) at the same company from April 2012 to February 2015. In this role, they provided customer support, resolved issues, supervised support technicians, and ensured adherence to service metrics and quality standards.

Please note that there is no information available for specific months and years for some roles.

Alex Almeida Junior attended the Universidade Salvador from 2009 to an unspecified end date, where they pursued a bachelor's degree in Systems of Information. Alex later enrolled in the same university from 2020 to 2023 to complete a Curso Superior de Tecnologia (CST) in Analysis and Development of Systems. Additionally, in January 2023, they obtained a certification in "Hábitos: da produtividade às metas pessoais" from Alura.