Mariana Azzi Vieira

Mariana Azzi Vieira has a diverse work experience spanning several companies. Mariana started their career at Dell as a Representative of Sales II, where they focused on negotiating and closing sales deals for computers, software, and accessories. Their role also involved providing customer service through chat, email, and phone.

After their time at Dell, Mariana joined Scania as an Administrative and Commercial Analyst at Scania Banco S.A. In this role, they handled customer service for both internal and external clients, specializing in selling insurance for heavy and medium-duty vehicles.

Most recently, Mariana has been with ZENVIA, where they have held various positions. Mariana first worked as an Inside Sales Junior, targeting small and medium-sized businesses and conducting market research, client development, negotiation, and proposal presentations. Later, they became an Account Manager for medium-sized accounts, focusing on developing relationships, expanding the customer base, and closing new business deals, primarily in SMS, Whatsapp, and Chatbot services.

Mariana then progressed to the role of Senior Key Account Manager, where they managed the sales pipeline using CRM (Salesforce), created commercial proposals, and handled contract renewals. Finally, they assumed the position of Business Coordinator, overseeing the account sales and care teams and ensuring the operational success of large accounts.

Overall, Mariana Azzi Vieira has gained extensive experience in sales, account management, customer service, and business coordination across multiple industries.

Mariana Azzi Vieira pursued their education at UniRitter from 2018 to 2020, where they earned a Master of Business Administration (MBA) in Business Digital. Prior to that, they attended ULBRA from 2012 to 2017 and obtained a Bachelor's degree in Business Administration. Additionally, Mariana has acquired various certifications, including "Formando Campeões: Liderança F.C." from Escola Conquer in October 2022, "Argumentação persuasiva" from Escola Conquer in June 2022, "Gestão para resultados" from Escola Conquer in June 2022, "Negociação com influência: como criar bons argumentos" from Escola Conquer in June 2022, "PNL para líderes" from Escola Conquer in June 2022, "Comunicação e Oratória" from Escola Conquer in August 2021, "Inteligência Emocional Conquer" from Escola Conquer in November 2020, "Customer Success - Como Conquistar e Manter Clientes" from SEBRAE RS in August 2020, "Mastership in Sales" from Winning by Design in August 2020, "LEI GERAL DE PROTEÇÃO DE DADOS PESSOAIS (LGPD)" from Senac Brasil in April 2020, "Venda Consultiva" from Alberto Couto & Associados in October 2019, "7º Fórum de Inovação" from IEL/RS - Instituto Euvaldo Lodi in August 2019, and "Prevenção aos crimes de Lavagem de Dinheiro e Financiamento do Terrorismo" from AML CONSULTING in April 2013.