Mateus Costa de Brito

Mateus Costa de Brito is a customer success analyst with a focus on enterprise clients, currently employed at ZENVIA since August 2025. Previously, Mateus worked at Cartpanda as a customer experience analyst, providing ticket-based support and analyzing logistics-related issues. At Hunter Douglas, Inc., customer retention and satisfaction improved through personalized account management. Experience also includes project management and customer success strategies at OlaClick, and tax consulting at KPMG, supporting expatriates with compliance and mobility services. The career began with a marketing internship at Grupo DPaschoal, contributing to digital marketing efforts. Mateus holds a Bachelor’s Degree in International Relations from Pontifícia Universidade Católica de Campinas.