Murilo Bueno de Moraes

Murilo Bueno de Moraes has a diverse work experience spanning various industries. Murilo started their career as an Atendente Junior at Petz, where they provided customer service, clarified doubts, and assisted with scheduling services. Murilo then worked as an Analyst de Atendimento Bilíngue Junior at Conduent, offering technical support to Apple customers, resolving software issues, and coordinating with analysts in the US for complex cases.

Murilo then joined Itaú Unibanco as an Agente de Atendimento e Solução, where they supported both commercial and operational areas of PF and PJ segments, guided customers through internal processes, and participated in the implementation of the NPS (Net Promoter Score). Murilo later joined Uber as an Especialista de Atendimento, where they provided support to UberEats partner restaurants via email and phone, analyzed sales metrics, managed partnerships, and ensured smooth account operations.

At Grupo VRV Soluções, Murilo worked as an Assistente Financeiro (Compras), negotiating with suppliers, managing relationships, handling procurement processes, monitoring costs, and coordinating project schedules with the company's management. Murilo'smost recent position has been at ZENVIA, where they started as a JR Customer Support Analyst, offering support to SaaS and CPaaS clients for SMS, RCS, and WhatsApp channels. Murilo then transitioned to the role of PL Customer Support Analyst, providing feedback, training teammates, participating in knowledge creation projects, and assisting in process improvement initiatives.

Overall, Murilo's work experience showcases their expertise in customer support, technical troubleshooting, relationship management, financial administration, and process improvement.

Murilo Bueno de Moraes completed their Bachelor's degree in Information Technology Management from Faculdade de Tecnologia de São Paulo - FATEC-SP from 2022 to 2025. Additionally, they obtained several certifications throughout their education journey. In 2017, they completed a preparatory course for the financial certification ANBIMA from IFB - Instituto de Formação Bancária. In 2020, they completed courses in Customer Success and Customer Service Quality from Sebrae. In 2023, they obtained certifications in Process Management Analysis from Alura and Linux Onboarding from Alura.