Thomas MacHado

Thomas Machado has a diverse work experience history. Thomas is currently working at ZENVIA as a Customer Success Analyst - Churn SaaS. Prior to this role, they worked as an Assistente de Onboarding at the same company. Before joining ZENVIA, Thomas worked as a Social Media at Katucha and as an Analista Comercial at Clínicas Sorrifácil. Thomas also had previous social media experience at Katucha and worked as an Estagiário de Marketing at LABORATÓRIO IBASA. Additionally, Thomas has experience as an Estagiário at Prefeitura Municipal de Esteio and as an Aprendiz at Telefônica Brasil. Thomas'searliest work experience was as an Estagiário at the Secretaria Municipal da Saúde Canoas.

Thomas Machado's education history includes obtaining a degree in Public Relations from Unisinos, which they pursued from 2015 to 2019. In 2021 and 2022, they pursued a post-graduate degree in Technology Management at Faculdade Venda Nova do Imigrante – FAVENI.

Additionally, Thomas has obtained several certifications in various fields. In 2021, they completed a course on Customer Service from Sebrae. In 2022, they obtained certifications in CX Essential, Gestão de Atendimento e Suporte, CS Essential, and Expansão na Base de Clientes from CS Academy.

In 2023, Thomas received certifications in Communication: como se expressar bem e ser compreendido, UX Design: como construir uma persona, Data Analysis: Google Sheets, Marketing Analytics: técnicas e análise de dados, Inteligência artificial Generativa: Midjourney e ChatGPT da empresa Alura!, Fidelização de clientes: estratégias para manter relacionamentos a longo prazo, Liderança: aprendendo sobre a missão e propósito de liderar pessoas, Propósito profissional: seja protagonista da sua carreira, Transição de carreira: um guia para a área da tecnologia, and Customer Success: cultura centrada em cliente from Alura. Thomas also obtained a certificate in Customer Experience (CX) from Escola Conquer.

Overall, Thomas Machado has a diverse educational background with a focus on public relations, technology management, customer service, customer experience, and related skills.