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Roshan Rimal

Service Desk Analyst at ZERO Markets

Roshan Rimal's work experience includes an IT Operation Support role at ZERO Markets, starting in January 2023. Prior to this, Rimal worked as an HSC Usher - Technical Support at NSW Department of Education from November 2022 to January 2023. In this role, Rimal responded to technical questions, ensured participants were in the correct rooms, and assisted lost participants. Rimal also worked as a Service Desk Analyst at RASHAYS from January 2022 to October 2022. In this role, Rimal installed/upgraded operating systems, provided technical support to clients, and resolved Windows 10/11 issues.

Roshan Rimal completed a Master's degree in Information Technology from King's Own Institute from 2020 to 2022. Prior to that, they obtained a Bachelor's degree in Information Technology from Leeds Beckett University, where they studied from 2014 to 2018. Additionally, Roshan obtained various certifications including "IT Fundamentals for Cybersecurity Specialization" and "Cybersecurity Roles, Processes & Operating System Security" from Coursera in December 2022. They also completed "Introduction to Cybersecurity Tools & Cyber Attacks" from Coursera in November 2022. In July 2022, Roshan became a Microsoft Certified Azure Fundamentals, and in September 2022, they obtained the Cisco Certified Network Associate Routing and Switching (CCNA) certification. It is also mentioned that Roshan pursued the "IBM Cybersecurity Analyst Specialization" on Coursera, but no information is provided about the completion status or the date of obtaining the certification.

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Timeline

  • Service Desk Analyst

    July 1, 2023 - present

  • IT Operation Support

    January, 2023

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