Zero Variance
Dennis Pascua is a skilled Quality Analyst currently at Zero Variance since March 2022, recognized for leading quality monitoring initiatives and ensuring regulatory compliance. In addition to roles at Upwork as a freelancer specializing in quality analysis and remote support, Dennis previously excelled as a Customer Service Representative at PartnerHero and STARTEK, demonstrating strong problem-solving and communication skills. An experienced educator, Dennis taught English as a Second Language at Smart Kids Academy and worked as an IT Technician at KM2 Solutions, providing technical assistance in a large user environment. Dennis holds a degree in Mechatronics Engineering from Universidad Tecnológica Centroamericana and has a solid foundation in Humanities from Future Path Bilingual School.
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Zero Variance
Founded in 2002, Zero Variance’s recognizable client list ranges from midsize businesses to Fortune 100 companies. Zero Variance (www.zerovariance.com) is a premium PCI certified, Customer Experience and Business Intelligence provider. Working with some of the world’s most recognizable brands, they operate facilities in five countries supporting 25 languages. They provide actionable business intelligence for consumer interaction channels monitoring voice, chat, email, and social media.