Francesco Serra

Francesco Serra is a seasoned professional in digital strategy and customer service, currently serving as a Digital Strategy Consultant at Zevas Communications since November 2018, specializing in Google AdWords for business growth and customer engagement. Prior experience includes a role as a Customer Services Agent - Sales Advisor at CarTrawler, where Francesco managed customer inquiries and provided effective solutions, and as an Associate Quality Evaluator at Convergys, responsible for performance evaluations and coaching team members. Additionally, Francesco's background includes working as a Customer Service Executive for Booking.com, delivering advice and assistance to customers through various communication channels.