Zevas Communications
Francesco Serra is a seasoned professional in digital strategy and customer service, currently serving as a Digital Strategy Consultant at Zevas Communications since November 2018, specializing in Google AdWords for business growth and customer engagement. Prior experience includes a role as a Customer Services Agent - Sales Advisor at CarTrawler, where Francesco managed customer inquiries and provided effective solutions, and as an Associate Quality Evaluator at Convergys, responsible for performance evaluations and coaching team members. Additionally, Francesco's background includes working as a Customer Service Executive for Booking.com, delivering advice and assistance to customers through various communication channels.
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Zevas Communications
Zevas, established in 2003, is a leading provider of outsourced and in-sourced customer contact solutions. Every company has an organisational architecture unique to them. Some are large multinationals looking to outsource, others are successful start-ups reaching an accelerated growth stage. Customers are central to everything we do and context is important. We consult with new and existing clients regularly to customise a service that best fulfills their own requirements. Our staff are highly trained professionals who specialize in catering to clients needs and regularly exceeding expectations. We work with small businesses up to some of the largest global companies in Financial Services, Telecommunication Service Providers, Digital Media, Utilities and Charities, across European and North American markets. Our services include the following: •Pre-sales Lead Generation. •Customer Retention and Win-Back. •Customer Service. •Outbound call centre. •Inbound call centre. •Web Sales via web chat. •Customer Service via web chat. For more information, visit the website in our bio.