Erica Ward

Erica Ward has a diverse work experience spanning across various roles and industries. Most recently, they worked at Zignal Labs, where they started as a Technical Account Manager and then progressed to become a Customer Success Team Lead. Currently, they hold the position of Manager of Customer Success at the company. Before that, Erica worked at LendSimpli as a Customer Success Manager and Customer Success Coordinator. Erica also gained valuable experience at Lumina Analytics, where they served as the Senior Director of Customer Success and Director of Customer Success. Their earlier roles include Intelligence Analyst at Lumina Analytics, Junior Analyst at Atlantic Merchant Capital Investors, LLC, Adoption Counselor and Veterinary Technician at the Jacksonville Humane Society, and Paralegal at Yau Law. Overall, Erica's work experience demonstrates their versatility and success in customer success management, team leadership, and other related roles.

Erica Ward obtained a Bachelor's Degree in Religion/Religious Studies from the University of North Florida, where they studied from 2010 to 2015. Later, they pursued a Master of Business Administration (M.B.A.) at the University of South Florida St. Petersburg from 2016 to 2017.