Dalia Sharma

Dalia Sharma currently serves as the Head of Customer Success at ZINIT, where responsibilities include building strong relationships with procurement leaders to enhance platform adoption and ensure client satisfaction. Previously, Dalia held the position of Retention and Technical Dept Manager at Methodworks, managing marketing budgets and providing technical support while utilizing data analytics and SQL for process optimization. Earlier experience at iEnergizer involved leading a team in tech support, effectively addressing customer inquiries and improving retention rates. Dalia holds a Master’s degree in Marketing and HR from Lovely Professional University and a Bachelor’s degree in Business/Commerce from Punjabi University.