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Logistics & Supply Chain

Zinus

Zinus' headquarters in San Leandro, CA, United States

The Tracy office focuses on customer support, IT management, and marketing strategies to enhance service delivery.

Tracy

Ben Thacker

Je Heun Lee

Sean Kim

Alex Barker

Matt Avery

Nina J.

Reuben Magbanua

Francisco Javier Cabrera Cadiz

Maggie Chi Nguyen

Peng Teo

Diego D.

Anders Kloster

Danilo C.

Tessa Ito

Dongjin Lee

The Customer Support Team at Zinus is dedicated to providing top-notch service to customers across various regions including the US, EU, and AU. The team handles customer inquiries, resolves issues, and supports the 100-night trial process through multiple tiers of support ranging from basic assistance (Tier 1) to more complex problem-solving (Tier 3). Team members ensure customer satisfaction by addressing needs promptly and efficiently, offering guidance, and maintaining Zinus's commitment to quality and service excellence.

Customer_Support_Team

This department manages client relationships and oversees sales strategies to enhance revenue growth.

Sales Operations

This department focuses on strategic marketing initiatives, brand development, and growth strategies to drive customer engagement and business expansion.

Marketing Department

This department oversees the strategic planning and execution of online sales initiatives, driving growth and customer engagement in the e-commerce sector.

E-commerce Management

This department oversees national operations and strategic leadership across various countries.

Country Management

This department focuses on product management, marketing strategies, and overall product development initiatives.

Zinus

Org chart

Teams

Customer_Support_Team

Sales Operations

Marketing Department

E-commerce Management

Country Management

Product Marketing and Strategy

Offices

Zinus

Org chart

Teams

Customer_Support_Team

Sales Operations

Marketing Department

E-commerce Management

Country Management

Product Marketing and Strategy

Offices

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