Danny O. is a dynamic product manager with extensive experience in driving product excellence through strategic vision and customer-centric innovation. They worked at Aetna, a CVS Health Company, from 2019 to 2024, where they successfully launched an AI virtual assistant that significantly enhanced customer service efficiency and generated substantial cost savings. Currently, Danny serves as a Senior Product Manager at Zip Co, focusing on customer self-service strategies and operational efficiency through the utilization of Generative AI. They are pursuing an MBA at Southern New Hampshire University while also completing a Bachelor's degree from Auburn University.
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