HW

Henrik Westphal

Product Manager at Zip

Henrik Westphal has a diverse work experience, starting with their current position as an Associate Product Manager at Zip Co since April 2022. Henrik also held the role of Team Leader - Customer Experience at Zip Co from March 2020 to March 2022. Prior to that, they worked as a Partner Support Agent - 2IC from April 2019 to March 2020, and as a Customer Service Agent from December 2018 to March 2019.

Before joining Zip Co, Henrik worked at Hanseatic Fine Foods as the Head of Logistics from November 2017 to November 2018. In this role, they managed the dispatch department, coordinated logistics operations, managed stock levels, scheduled deliveries, liaised with stakeholders, and developed standard operating procedures.

Henrik's earlier work experience includes roles as a Dispatch Assistant at Hanseatic Fine Foods from May 2015 to November 2017, a Programs Assistant at Bicycle NSW in August 2017, and a Researcher at Australian Football League NSW/ACT from July 2017 to October 2017.

Additionally, Henrik gained experience in the sports industry as event staff at Surfing NSW. Henrik started as an intern and later became part of their paid event crew, working at various events including the Sydney International Beach Festival, the Wahu Series, and the Rip Curl Grom Search.

Overall, Henrik Westphal has a strong background in customer service, logistics management, and program coordination, making him a versatile professional.

Henrik Westphal completed their Bachelor of Business and Commerce degree with a specialization in Sports Management from Western Sydney University from 2015 to 2017. Prior to that, they attended Inselschule Fehmarn from 2006 to 2013, where they obtained their high school degree. In addition to their formal education, Henrik has acquired several certifications including a First Aid & CPR Course from CBD College and a Working With Children Check from the Office of the Children's Guardian in August 2018. Henrik also obtained a Basketball Level 1 Coach certification from Basketball NSW and a High Risk Work License for a Loaded Forklift from Work Cover NSW in July 2018.

Links

Timeline

  • Product Manager

    November 1, 2022 - present

  • Associate Product Manager

    April, 2022

  • Team Leader Customer Experience

    March, 2020

  • Partner Support Agent 2ic

    April, 2019

  • Customer Service Agent

    December, 2018