Kate O’Hara

Kate O'Hara has a diverse work experience in knowledge management and client engagement roles. Kate is currently working at Zip Co as a Knowledge & Community Management Lead, where they focus on process improvement, documentation, and training. Kate implemented a new article intake process that resulted in over 400 article revisions in 6 months and performed maintenance on the external Help Center during a global rebrand.

Prior to their current role, Kate worked at FreeWheel as a Knowledge Management Associate. Kate successfully managed the launch of a refreshed client documentation portal, improving aesthetics, search experience, navigation, and content. This initiative led to a 10% increase in viewership and a 14% decrease in client support tickets.

Before FreeWheel, Kate was employed at LAC Group, where they held two positions. As a Client Engagement Manager, they oversaw the end-to-end project and delivery of a Knowledge Management assessment and roadmap for a multibillion-dollar company. Kate built relationships with stakeholders and ensured milestones and Service Level Agreements were met for 8 clients. Kate previously worked as a Client Services Representative at LAC Group.

Kate also worked at FTI Consulting as a Knowledge Management Coordinator, where they troubleshooted internal users' Salesforce platforms, coordinated a large-scale client event, and launched a global internal Salesforce training program to enhance user self-service.

Their early experience includes an internship at The Rockefeller Foundation as a Knowledge Management Intern.

Overall, Kate O'Hara has a strong background in knowledge management, process improvement, documentation, and client engagement.

Kate O'Hara has a Bachelor of Arts degree in Political Science from Rutgers University. Kate also completed a Master of Library & Information Science degree with a focus on Knowledge Management at Rutgers Graduate School of Communication and Information.