Leea F.

Leea F. is an experienced professional in customer experience and operations management, currently serving as Manager of Customer Experience Operations at Zip Co since September 2025. Prior to this, Leea held the position of Manager of Customer Service at Pie Insurance from December 2023 to September 2025. Additional experience includes working as an Operations Manager at Affirm and as Area Manager II at Chewy, both from January 2018 to January 2023. Leea's career began at Cigna, where responsibilities included managing escalated executive complaints and workforce strategy from January 2013 to January 2018. Leea holds a Bachelor's degree in Organizational Communication from Temple University, earned in 2013, and a degree in Strategic Communications from the same institution.