Danny Koss

Danny Koss serves as Senior Manager, Support Operations at Zipcar, overseeing the performance of first-tier support operations and managing over 350 agents within an outsourced BPO service center. With a background in account management for national government accounts and significant experience at Local Motion, Inc., Danny demonstrated skills in account growth, customer success strategies, and efficient fleet management, achieving a 30% growth rate in accounts and maintaining low churn rates. Previous roles include Program Director at Digital Media Academy, where Danny led a technology learning program, and teaching positions at Holy Family School and St. Patrick Catholic School. Danny holds a Master's Degree in Educational Administration from Santa Clara University and an MFA in Teaching from Christian Brothers University, along with a Bachelor's Degree in Business Administration with a focus on Economics from Saint Mary's College of California.