Michael Bacci

Michael Bacci is an experienced data analyst and support manager with a robust background in customer service and technical support. As a Support Data Analyst Reporting Manager at Zix, Michael has been responsible for reporting on company KPIs and providing data-driven recommendations for improvement since June 2020. Michael previously served as a Customer Support Manager, overseeing a team of approximately 20 agents. Prior to their role at Zix, Michael worked at AppRiver for a decade, progressing from Senior Exchange Hosting Technician to Hosting Support Lead, Tier III, where responsibilities included team management, training, and performance evaluations. Earlier career experience includes serving as an Integrated Systems Engineer at Avalex, contributing to the design and integration of aviation equipment, and managing IT infrastructure. Michael holds a BS in Physics from SUNY Brockport and an AAS in Optical Technology from Monroe Community College.