Gustavo Dias

Gustavo Dias has a comprehensive work experience in the field of system administration and IT support. Gustavo currently works at Zoi as a System Administrator | Cloud Infrastructure. In this role, they are responsible for managing and optimizing infrastructure, deploying and maintaining cloud solutions on platforms such as AWS, and implementing security controls for ensuring high availability and scalability of cloud infrastructure.

Prior to their current role, Gustavo worked at Grupas Telecomunicações, lda as an IT Analyst | IT Support Specialist from 2013 to 2022. Gustavo gained expertise in deploying and managing voice recording systems, PBX/CTI integration, system and network administration, and project management. Gustavo also served as an internship supervisor and provided technical solutions to clients during pre-sales.

Earlier in their career, Gustavo worked at Compta and T2C as a Network Support Operations and Network and System Administrator respectively. Gustavo also gained experience in technical support at PT Contact.

Overall, Gustavo has acquired a range of skills and experience in system administration, cloud infrastructure, IT support, and project management throughout their career.

Gustavo Dias completed their education at ISCSP-ULisboa / Instituto Superior de Ciências Sociais e Políticas - Universidade de Lisboa, where they obtained a Senior degree in Sociologia do Trabalho. Gustavo completed their education at this institution in 2005.

In addition to their formal education, Gustavo Dias has obtained several certifications. These include "The Python Bible™ | Everything You Need to Program in Python" from Udemy, obtained in January 2022, "Ultimate AWS Certified Cloud Practitioner - 2021" from Udemy, obtained in December 2021, and "VMware vSphere 6.7 Optimize Upgrade Troubleshoot" from Udemy, obtained in September 2021.

Gustavo has also obtained certifications in call recording technologies such as "ASC NEO - Call Recording" from ASC Technologies AG in 2018, "Nice Engage - Call Recording" from NICE Ltd in 2016, "ASC Evoip - Call Recording" from ASC Technologies AG in 2015, "NIM - Call Recording" from NICE Ltd in 2014, and "Nice Trading - Call Recording" from NICE Ltd in 2014.

Furthermore, Gustavo Dias completed a course in "Microsoft Certified System Engineer" from Rumos - Portugal in 2007.

Most recently, they obtained the certification of "AWS Certified Solutions Architect – Associate" from Amazon Web Services (AWS) in August 2022.