Paul Mathew Migamba

Paul Mathew Migamba has a diverse work experience in the technology and customer service sectors. Paul began their career as an ICT Support Officer at World Vision, where they provided support and guidance for computer infrastructure. Paul then joined Off.Grid:Electric as a Field Customer Service Officer, where they interacted with customers, resolved issues, and educated them on product usage. Paul further enhanced their customer service skills as a Call Center Customer Service Officer at ZOLA Electric, interacting with customers, providing information, and resolving complaints. Paul later transitioned to the role of Call Center Back Office Officer at ZOLA Electric, where they handled third-party customer inquiries and processed escalations. Currently, at ZOLA Electric, they serve as a Country Operations Analyst, utilizing mathematical models and statistical analysis to evaluate and solve internal company problems, conducting research, and implementing changes to improve workflows. Throughout their various positions, Paul has demonstrated proficiency in data analysis, report writing, process mapping, and utilizing CRM tools.

Paul Mathew Migamba completed their Bachelor of Science in Computer & Information Management degree from Tumaini University Makumira between 2011 and 2014. Their field of study was Computer Science.