Callen Duy

Callen Duy is a seasoned professional with extensive experience in product support and customer service, currently serving as Sr. Manager - Product Support at Zonar Systems since 2015. Responsibilities include overseeing a support team for quality assurance testing of Zonar Log's ELD solution, managing a successful AOBRD to ELD transition initiative, and redesigning the support ticket process for improved issue resolution. Callen also collaborates closely with project management and development teams to ensure comprehensive support throughout the product life cycle. Previous roles include positions in technical support, quality assurance, and customer service, with a strong focus on training, troubleshooting, and enhancing customer experiences. Callen holds educational credentials from Estrella Mountain Community College and Glendale Community College.