Austin Richards

Austin Richards is currently the head of CS RevOps at Zonos. Prior to this, they were a financial inventory analyst supervisor at SkyWest Airlines from October 2019 to September 2021. There, they implemented a new supply chain model for 30,000+ airplane parts following TOC principles. Austin also managed a team of analysts focused on optimizing inventory dollars while balancing operational excellence. In addition, they oversaw the integration of internal software and operational needs due to the new TOC initiative in tandem with IT.

Before their time at SkyWest Airlines, Austin worked as a strategy and operations analyst at Allied Universal from November 2018 to August 2019. There, they were responsible for analyzing company management processes through a hypothesis-driven approach to find opportunities to increase EBITDA. This included managing a $1.2 million cost-saving initiative from inception to resolution. Austin also audited billing practices and provided summaries of KPIs for medical and vehicle costs associated with 180,000 employees and 6,500 vehicles. In addition, they led calls with relevant company VPs and other heads of department to audit current company processes and implement cost-saving strategies.

Austin Richards completed a Bachelor's degree in Applied Statistics and Analytics at Brigham Young University.

Some of their coworkers include Venicius Barros - Head of Data Revenue Operations. Austin Richards reports to Ted Kendrick, VP, Revenue Operations.