Josh Tracy is an experienced leader in customer solutions and support, currently serving as Vice President of Customer Solutions at ZoomInfo since November 2024. Previously, Josh held the position of Senior Director of Customer Support at Zscaler, where management of a globally distributed support team contributed to significant company growth from under $1 billion to over $2.5 billion in annual recurring revenue. Other notable roles include Director of Support at Percona, where oversight of remote support teams optimized operations across 20 countries, and CEO & Co-Founder of Bullpen, a home maintenance service. Josh also has extensive experience in customer operations and support at iContact and Vocus, employing strategies to enhance customer engagement, reduce churn, and improve operational performance.
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