Josh Tracy

Josh Tracy is an experienced leader in customer support and operations, currently serving as Vice President of Customer Solutions at ZoomInfo since November 2024. Prior to this role, Josh held the position of Senior Director of Customer Support at Zscaler, where leadership was provided to a global support team during a significant growth period for the company. As Director of Support at Percona, Josh managed operational and financial performance across teams in 20 countries. Additionally, as CEO and Co-Founder of Bullpen, Josh focused on modernizing the home maintenance industry. Earlier in the career, Josh served as Vice President of Customer Operations at iContact, overseeing customer engagement and operational performance across multiple sites and channels.