Alex L. is currently involved in Rider Operations at Zoox since September 2025, focusing on enhancing customer experience with the robotaxi service through support, vehicle monitoring, and operational tasks. Prior to this, Alex served as a Technical Support Representative at Vagaro from January 2023 to July 2025, ensuring customer satisfaction across multiple communication channels. Alex’s experience at Meta from December 2021 to January 2023 included roles as a Quality Assurance Analyst, Senior Subject Matter Expert, and Social Media Support Specialist, where responsibilities spanned auditing customer interactions, monitoring productivity, and providing support and training. Earlier roles also include Retail Sales Manager at Staples and Retail Store Manager at T-Mobile, both of which emphasized sales coaching, team training, and customer engagement.
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