Christian Furnival

Christian Furnival possesses significant experience in customer service and collections, currently serving as the Collections & Recoveries Team Leader on secondment at Zopa Bank since June 2021, alongside a role as a Senior Collections Agent. Responsibilities include managing escalated customer queries and training new team members. Prior roles include Collections Representative at Green Network Energy, where customer payment plans and support were primary focuses, and Customer Contact Representative at Marston Holdings, emphasizing exceptional customer service. Additional experience as a Quality Assurance Specialist at RF Brookes Ltd underscores a commitment to high-quality standards. Christian Furnival holds a Bachelor of Arts in History from Swansea University and A Levels in History, Law, and French from Crosskeys College.