Christopher Hughes

Christopher Hughes is a seasoned professional with extensive experience in operational strategy and transformation within the financial services sector. Currently serving as Senior Director of Operations Strategy and Transformation at Zopa Bank since August 2018, Christopher leads cross-functional teams to implement broad operational transformation strategies aimed at driving customer growth and enhancing service efficiency. Prior roles at Capital One included Senior Product Manager focused on digital servicing transformation and mobile app development, where Christopher significantly improved customer satisfaction while achieving operational cost savings. Christopher holds a Master of Engineering degree from the University of Cambridge.