Gary Coombes currently works at Zopa in the Collections team, focusing on delivering exceptional customer service and addressing the needs of vulnerable customers. Previously, Gary had a long tenure at Provident Financial Group, where roles spanned from Accounts Clerk to Area Manager, with significant leadership positions from 1999 to 2021 across multiple locations in Wales and England. Gary's achievements include winning numerous performance-based awards, achieving top audit grades, and successfully managing teams to enhance quality levels and profitability. Gary's effective management has also propelled several direct reports into leadership roles.
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