Jade Davis

Jade Davis currently serves as the Complaints Team Leader at Zopa Bank, having progressed from the roles of Senior Complaints Officer and Complaints Officer since January 2022. Prior to this, Jade worked as a Customer Experience Specialist at Joma Jewellery & Katie Loxton, where excellent customer service was delivered through multiple communication channels, and refunds for B2C returns were processed. Experience as an Adjudicator at the Financial Ombudsman Service involved investigating financial disputes and making timely decisions based on evidence. Earlier in the career, Jade held the position of Marketing Coordinator/Admin Assistant at Chubb Australia, focusing on legal documentation and website maintenance. Educational qualifications include multiple certificates from the International Compliance Association in areas such as Anti-Money Laundering, Financial Crime Prevention, and Compliance, alongside a Bachelor's degree in Make-Up Artistry and Special Makeup Effects from the University of Bradford.