Kalina Kitova

Kalina Kitova is a Senior Product Associate at Zopa Bank, providing expertise since July 2023. Previously, Kalina held the position of Senior Data Analyst at Account Technologies from October 2020 to July 2023, where significant contributions included improving customer support for vulnerable customers and enhancing debit card communications, leading to increased payment authorization rates. Kalina's experience also encompasses a role as a Data Analyst, focusing on process automation, communication campaign analysis, and reporting enhancements. Kalina began professional experience with a summer internship at UniCredit Bulbank, performing data entry and translation tasks. Kalina holds an Integrated Master's degree in MMORSE from the University of Warwick and a diploma from Baba Tonka High School of Mathematics in Ruse, Bulgaria.