Lucy Thomson is an accomplished compliance specialist with extensive experience in the financial sector. Currently serving as Compliance Manager at Zopa Bank since March 2025, Thomson previously held the same title at Perenna, where responsibilities included establishing a compliance function that successfully facilitated the procurement of banking licenses. Thomson's regulatory expertise encompasses various FCA Handbook topics and involves oversight of compliance monitoring and risk assessments. Before that, Thomson was the Head of Quality Operations at the Financial Ombudsman Service, leading strategic initiatives to enhance service quality and team performance over an eleven-year tenure. Thomson's career beginnings in customer service and complaint management at Lloyds Banking Group and schuh laid the foundation for a successful progression into compliance and quality operations.
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