Samantha Mitton

Samantha Mitton is an experienced professional in quality control and customer service, currently serving as the Quality Control Team Lead at Zopa since August 2022, where responsibilities include managing outsourcing relationships and presenting monthly results to the COO. Prior experience at Vanquis Bank from February 2011 to July 2022 included roles as a Quality Specialist, Senior Customer Relations Account Representative, and Customer Service Representative, focusing on assessing customer communications, resolving complex complaints, and achieving high satisfaction rates. Samantha's educational background includes a degree from St John Fisher and ongoing studies at MidKent College for a Diploma of Education in Legal Administrative Assistant/Secretary.