Ritika Sharma

Ritika Sharma is an experienced professional in customer relations and affiliate marketing, currently serving as the Manager of Affiliate Marketing at Zoutons.com since December 2022. Prior to this role, Ritika held the position of Manager - Customer Relations at Extramarks Education India Pvt. Ltd. from August 2020 to December 2022, leading a team of 15 customer relations executives and overseeing complete post-sales operations for B2B and B2C segments. Notable achievements include the development of an operational hygiene check mechanism using Salesforce reports, management of engagement score teams, and the presentation of dashboards to stakeholders. Additional roles include Assistant Manager - Customer Relations at FabHotels, Key Account Associate at HT Media Ltd., and Account Executive. Ritika possesses strong skills in Customer Relationship Management (CRM) and Reporting & Analysis.