Hay Joosten -

Hay Joosten, SHRM-SCP, serves as Principal AI in HR Program Manager at Zscaler since July 2024, bringing extensive experience in HR technology and change management from previous roles at Kroger and Target. At Kroger, Joosten led the HR Technology Transformation, focusing on AI strategy and successful implementation, while also managing HRIS overhauls that significantly reduced execution errors. Joosten's transformative leadership at Target resulted in improved employee engagement and customer satisfaction, alongside successful organizational change management in logistics. Earlier experience at Loews Hotels & Co involved enhancing customer experiences and boosting sales through effective team management. Joosten holds a Bachelor of Business Administration in International Business from Maastricht University School of Business and Economics.