John Brown is a seasoned Sr. BPO Vendor Manager at Zscaler, currently supporting the Customer Success organization through strategic outsourcing and vendor management. Previously, John held various roles at Amazon from 2018 to 2020, including Sr. BPO Vendor Manager for Amazon Advertising, where they successfully launched and managed contact centers across multiple global locations. John's experience also includes positions at Nordstrom and Liberty Mutual Insurance, focusing on IT management and project implementation. They earned a BS in Information System Security from ITT Technical College and have continued their education with the IAOP COP Master Class.
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