Juliet (Jules) Mann is a skilled IT professional with extensive experience in cloud engineering and desktop support. Currently serving as a Senior Cloud Engineer at Zscaler since July 2022, Juliet manages cloud accounts across GCP, AWS, and Azure, while providing support for Cloud Connector issues. Prior roles include Senior IT Technician at Lacework, Senior Techforce Analyst at Salesforce, and Senior Desktop Support Technician at Tableau Software. Juliet's expertise encompasses IT asset management, remote support, system migrations, and project management during acquisitions. Additional certifications include ITIL Foundation in IT Service Management, and achievements include becoming a Trailhead Ranger and completing a year-long leadership program at Salesforce.
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