Oscar Navarro Durán

Oscar Navarro Durán has a diverse work experience in various companies and roles. Oscar started their career at ECOGROUND in 2014 as a Coordinador de Producción. In 2016, they joined Enersoft S.A.S as a Supervisor de Obra, where they were responsible for designing electrical plans and utilizing geospatial software.

In 2017, Oscar joined Uber as a Customer Service Specialist before being promoted to Operations and Customer Support City Lead. Oscar later became a Customer Support Supervisor I, overseeing customer support operations.

In 2019, Oscar moved to Mercado Libre, where they worked as a Customer Service - Senior Team Leader LATAM. Oscar later became the Head of Strategy & Operations Places Colombia, responsible for developing strategies and managing operations.

Currently, Oscar is working at Zubale since 2021. Oscar started as an Operations & Customer Experience Manager - Last Mile Colombia and was later promoted to Senior Operations & CX Manager - Andean Region. At present, they hold the position of Head of Operations & CX - Andean Region, overseeing operations and customer experience.

Overall, Oscar Navarro Durán has gained extensive experience in operations, customer service, and management throughout their career.

Oscar Navarro Durán obtained a degree in Electromechanical Engineering from the Universidad Francisco de Paula Santander in 2016. Oscar has also obtained several additional certifications, including Problem Solving, Creating a Performance Culture, Developing Resilience, among others, from various institutions such as Capability Building, Ashridge Executive Education, Hult International Business School, and LinkedIn.