Ava Guo is a seasoned Technical Support Engineer with extensive experience in customer success and technical support roles across various companies. Presently, Ava holds the position of Sr. Technical Support Engineer at Zuora since May 2021. Prior to this, Ava served as a Customer Success Manager at MokaHR from October 2018 to May 2021, and worked as a Support Engineer at App Annie from June 2015 to February 2017, where responsibilities included solving problems and providing best practice recommendations to a global user base. Ava's earlier roles include working as a Pre-Sales Engineer/Consultant at Microsoft, providing the level 2 technical support, and infrastructure engineering at Chinasoft International. Ava began the career as a Technical Support Engineer at AvePoint, focusing on post-sales technical support. Ava holds Bachelor's Degrees in E-Business from both the University of Wollongong and Zhengzhou University of Light Industry.
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