Gabriel Vicente is a seasoned Software Engineering Manager at Zup Innovation, leading a multidisciplinary team of 60 professionals focused on Generative AI, Data, and Software products, with an emphasis on customer service intelligence across 20 squads. Previous roles at Itaú Unibanco include Community Tech Lead overseeing nine squads and .NET Tech Lead in Customer Service Community projects. Gabriel has a diverse background in software engineering, having held various positions such as Software Engineering Instructor, Tech Lead, and Software Engineer at companies like YoCode Educacional and SoftWillians IT Solutions. Education includes a B.Sc. in Computer Science from Anhanguera Educacional, and ongoing executive leadership and business intelligence studies at esteemed institutions.
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