Zurich Indonesia
Roni Yusman's work experience includes roles such as a Customer Experience Manager at Zurich Indonesia, where they focused on developing a seamless customer experience across multiple online platforms and managing budgets for user experience. Roni also worked as a Lecturer at Universitas Mercu Buana from 2018 to 2023. Roni Yusman was involved in Customer Experience Center Development at PT Bank BTPN Tbk from 2019 to 2021. Additionally, they served as a Project Manager at 3Dolphins.ai, PT. InMotion Inovasi Teknologi from 2018 to 2019, and at PT.Visionet Data Internasional from 2017 to 2018. Roni Yusman's earliest project management experience was at Panenmaya from 2015 to 2017.
Roni Yusman earned a Master's degree in Computer Science from Universitas Budi Luhur from 2017 to 2021. Prior to that, from 2016 to 2018, Roni obtained a Master's degree in Business/Corporate Communications from Universitas Mercu Buana.
Additionally, Roni has obtained several certifications. In October 2022, Roni completed the Zurich CX Mastery Program at Zurich Insurance. In June 2022, Roni achieved certification in Root Cause Analysis: Getting to the Root of Business Problems through LinkedIn. In February 2022, Roni completed the Customer Journey Mapping certification from Forrester. Furthermore, in January 2022, Roni obtained certification in Visual Communication for Business: The Marketer's Secret Weapon, also obtained through LinkedIn.
Zurich Indonesia
Zurich Indonesia melayani nasabah pada segmen asuransi jiwa serta asuransi umum konvensional dan syariah melalui PT Zurich Topas Life (ZTL), PT Zurich Asuransi Indonesia Tbk (ZAI), dan PT Zurich General Takaful Indonesia (Zurich Syariah). ZTL menawarkan produk perlindungan dan perencanaan keuangan yang komprehensif melalui jaringan distributor (agen, broker dan mitra bank). ZAI dimiliki oleh Zurich sebesar 80%, menyediakan produk dan layanan asuransi umum konvensional. Zurich Syariah memberikan layanan asuransi umum berbasis syariah.