Yuwana Stiani

Yuwana Stiani has a diverse work experience in the insurance and corporate planning industries. Yuwana started their career at PT. Asuransi Astra Buana as a PDCA Corporate Planner, where they managed the company's planning and review cycle. At PT. Kaldu Sari Nabati Indonesia, they worked as a Corporate Planner and PDCA Senior Specialist, overseeing the management system.

Yuwana then joined AXA, where they held various roles. As the Service Management and Customer Care Center Manager, they managed the customer care center unit and achieved recognition for optimizing the contact center. Yuwana later became the Quality Management & Development Manager, implementing quality management systems and continuous improvement initiatives. Yuwana'slast role at AXA was as the Business Process Management Head and CX Lead, where they were responsible for improving customer experience through customer journey mapping and process improvement.

In 2017, Yuwana joined Zurich Insurance Company Ltd as the AVP and Head of Customer Initiative, leading customer-focused initiatives. Yuwana then became the VP Head of Customer Knowledge & Experience at PT Zurich Asuransi Indonesia Tbk, where they currently work.

Throughout their career, Yuwana has demonstrated expertise in customer experience, quality management, and business process improvement.

Yuwana Stiani completed a Master of Management degree in Business Administration and Management from Universitas Prasetiya Mulya, from 2013 to 2015. Prior to that, in 2007, they obtained a Certificate of Business Management in Financial Management from Prasetiya Mulya School of Business & Management. Furthermore, they hold a Bachelor of Engineering degree in Industrial Engineering from Institut Teknologi Bandung, which was completed from 2000 to 2005.

In addition to their formal education, Yuwana Stiani has also obtained several certifications. These include the Zurich Customer Mastery Program from Zurich Insurance (obtained in May 2022), the Brighter Future Together_Customer Leadership - Global Learning Path from CrossKnowledge (obtained in July 2021), the Global Digital Leadership learning path_Brighter Future Together from CrossKnowledge (obtained in July 2021), the Forrester CX Management certification from Forrester (obtained in January 2021), and the Forrester CX Pro (CX-I) certification, also from Forrester (obtained in December 2019).