Luis Carmona Alonso

Luis Carmona Alonso is a seasoned professional with extensive experience in quality assurance and account management within the insurance sector. Currently serving as a Quality Assurance Senior Analyst at Zurich Insurance since March 2022, Luis previously held various leadership roles at ASITUR from February 2005 to July 2021, including Responsable de Departamento Especializado de Gestión de Incidencias and Global Key Account Manager. During this period, Luis managed teams, led strategic projects, and enhanced service quality through data analysis and client engagement. Luis's educational background includes an Associate's Degree in Business Administration with a focus on International Business from Central Piedmont Community College and numerous certifications in team management, customer experience, and quality management systems.