Paul McLay

Paul McLay is a seasoned professional with extensive experience in community support and sales management. Currently serving as Senior Manager of Community Support at Zwift since September 2021, Paul focuses on developing support strategies and optimizing contact channels for members while balancing cost and quality. Previously, at Nautilus Inc. from October 2006 to September 2021, Paul held several leadership positions, culminating in the role of Director of Sales & Service, where responsibility included strategizing for the Direct-to-Consumer Channel and leading teams in various areas including customer support and sales forecasting. Paul's early career involved progressive roles in direct sales management, showcasing a consistent track record of driving sales growth and enhancing operational efficiency. Educationally, Paul holds an Associate of Arts degree in Business/Finance from Western International University, earned between 2004 and 2006.