GameStop Hires Former Amazon Director As New COO

Sarah HallamPeople on the Move
Gamestop store front

Editorial credit: rblfmr /

Jenna Owens has been appointed as GameStop’s new Chief Operating Officer, effective March 29. She previously worked as a Director of Distribution and Multichain Fulfillment at Amazon and is the latest Amazon alum to join the executive team at GameStop.

In February, GameStop named Matt Francis, a former engineering leader at Amazon Web Services, as its first-ever CTO. The video game retailer also announced on Tuesday that Neda Pacifico will be its new SVP of e-commerce. Pacifico spent four years at Amazon on senior marketing teams earlier in her career, but most recently worked as SVP of e-commerce at Chewy, the pet delivery service co-founded by Gamestop’s largest individual shareholder Ryan Cohen.

Cohen joined GameStop’s board in January and has been vocal about switching up executive leadership at the video game retailer. Since he joined the board, the company also announced that Chief Customer Officer Frank Hamlin would depart the company on March 31, and Chief Financial Officer Jim Bell will also step down on March 26.

Before working at Amazon, Owens spent four years at Google where she helped expand Google Express, the now-defunct online shopping service before she led the strategy for the U.S.’s ads operation.

In addition to Owens and Pacifico, GameStop also announced Tuesday that Ken Suzuki will join the company on March 29 as VP of Supply Chain Systems. Suzuki most recently worked at Zulily as VP of Supply Chain Technology.


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